Team Leader
Volans Informatics Pvt Ltd
Job details
Qualifications
Business development: 1 year (Required)
English (Required)
Bachelor's (Preferred)
Full Job Description
Responsibilities
· Create an inspiring team environment with an open communication culture.
· Set clear team goals.
· Oversee day-to-day operation – manage shrinkage and set daily targets with the agents.
· Monitor team performance and report on metrics.
· Motivate team members.
· Discover training needs and provide coaching.
· Listen to team members’ feedback and resolve any issues or conflicts.
· Recognize high performance and reward accomplishments.
· Encourage creativity and risk-taking.
· Suggest and organize team building activities.
· Able to oversee and mange predictive dialer process.
· Understands Clients requirement and ensure to deliver.
· Monitoring live calls and share feedback to the deliver better performance.
· Prepare and share performance reports of the team with the management and client – Daily, weekly and Monthly Basis.
Requirements and skills
· Proven work experience as a team leader or supervisor.
· Strong Hold on Data Analysis.
· In-depth knowledge of performance metrics.
· Good PC skills, especially MS Excel.
· Excellent communication and leadership skills.
· Organizational and time-management skills.
· Decision-making skills.
· Degree in Management or training in team leading is a plus.
· Job Location : Noida.
· Office Address: Volans Informatics Private Limited.
H-44, Ground Floor, BSI Business Park, Sector -63, Noida, UP, India – 201305
Job Type: Full-time
Salary: ₹20,000.00 - ₹35,000.00 per month
Schedule:
- Day shift
Education:
- Bachelor's (Preferred)
Experience:
- Business development: 1 year (Required)
Language:
- English (Required)
